Citizens Advice Liverpool announces centralisation of services as offices in Wavertree, Belle Vale, and Garston set to close

Citizens Advice Liverpool, the city’s largest advice charity, has announced plans to relocate to new premises as funding for face-to-face advice in the community decreases.

Citizens Advice Liverpool's Wavertree Office

As part of this strategic move, the charity’s Wavertree, Belle Vale, and Garston offices will close before the end of the year. This change will bring together over 200 staff and volunteers under one roof, enabling greater collaboration and enhancing the quality of advice services for people across Liverpool. 

In 2024/25, Citizens Advice Liverpool supported over 30,000 people with issues including debt, benefits, energy, housing, and access to essentials such as food and fuel. With demand for free, independent advice showing no signs of slowing, the charity’s relocation reflects its commitment to delivering a high-quality, accessible, and flexible service that meets the evolving needs of communities and ultimately is here for the people of Liverpool, whatever problem they face. 

Citizens Advice Liverpool Staff and Volunteers outside the Belle Vale Office pictured with Dame Claire Moriarty, CEO of Citizens Advice.

The charity currently operates across four sites, including an office in Walton, which will remain open. While the move reflects a necessary shift in how services are delivered, Citizens Advice Liverpool remains firmly committed to being present in communities. Outreach and drop-in services will continue across the city, ensuring that face-to-face advice remains available where it’s needed most, despite the growing challenge of limited funding. 

“Only a small proportion of our funding supports face-to-face advice,” said Heather Jessop, CEO of Citizens Advice Liverpool. “Yet we know how vital it is for many of the people we support. The reality is that the majority of our funding is directed toward telephone and digital advice services. Our current offices are no longer fit for purpose, and with demand for our services continuing to rise, we need to adapt. This move allows us to create a better working environment for our staff and volunteers, improve the quality of our advice, and ensure we’re using our funding as effectively as possible. We’re committed to continuing face-to-face work through community outreach and drop-ins, but we urgently need additional funding to sustain and grow this part of our service."

Citizens Advice Liverpool's office in Garston, based inside the Community Hub, is due to close in 2025.

Using data collected from the thousands of people supported each year, Citizens Advice Liverpool is confident that this move will not impact access to advice for communities in Liverpool that need it the most. As an organisation, we will continue to monitor service data closely to ensure we remain accessible to all.

Mick Blakeley, Head of Operational Development, has worked at Citizens Advice Liverpool for over 20 years. He added:

"The decision to relocate is part of our long-term vision to modernise how we work and better meet the needs of the people we serve. We’re excited to offer a more welcoming, professional, and functional space that reflects the quality of service we strive to deliver.” 

Further information on current office closure dates, location of the new building for appointments, and a list of community outreaches will be communicated over the coming months via Citizens Advice Liverpool's website, social media channels and through local community partners.