How to prepare for your appointment 

If you have been asked to attend an appointment by one of our advisers, you will have received the date, time and location of your appointment via text or email. 

To protect yourself and our staff and volunteers from COVID-19,

please read this information before you come for your appointment so you are prepared:

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On arrival, please press the door intercom. 

You will be asked by reception for your appointment details.

We ask you to please... 

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Wear a mask

Use sanitiser available 

Maintain a

2 metre distance 

Our staff and volunteers will...

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Be behind protective screens in place at reception and in the appointment rooms 

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Use gloves to handle documents 

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Put telephone calls on speaker if a call needs to be shared

We appreciate your cooperation with these measures and look forward to seeing you at your appointment.

Garston

  • This office is wheelchair accessible. 

  • Assistance dogs are welcome. 

  • A portable hearing loop is available. 

On street parking is available outside the office on weekdays, except Friday.

Walton

  • This office is wheelchair accessible via the front door.

  • Assistance dogs are welcome. 

  • A portable hearing loop is available. 

A car park with 8 spaces including an accessible space is available. 

Wavertree

  • This office is wheelchair accessible via a ramp.

  • Assistance dogs are welcome. 

  • A portable hearing loop is available. 

A car park with 8 spaces is available. 

Find out more about the office you've been asked to attend: