Citizens Advice Liverpool is Liverpool’s leading provider of advice and advocacy services. We are a local, independent charity and our services are free, confidential and impartial. 

Our General Advice team is only a phone call away and ready to support you 7 days a week. We also have a number of specialist teams who can provide advice and help for more complex cases. We take a holistic approach to providing advice, and can help you with several issues at a time if necessary.  

Citizens Advice Liverpool has four permanent offices and more than 30 outreach locations across the city. Our offices are currently open by appointment only due to COVID-19 restrictions, however we are continuing to provide help online and over the phone.

We are here for everyone, whatever the problem.  

If you cannot see a way forward, get advice today.

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Our specially-trained staff can advise on the big issues affecting you and your wellbeing, including:

  • Benefits Advice

  • Debt and Money Advice

  • Employment Advice

  • Energy Advice

  • EU Settlement Scheme Advice

  • Help to Claim (Universal Credit) Advice

  • Housing Advice

  • Immigration Advice 

  • LGBTQ+ Hate Crime Advice

  • Pensions Advice

Find out more about Our Services.


Our charity was established at the beginning of WWII as a service for Liverpool families in need, and we continue to help thousands of people each year.

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We are a member of the national Citizens Advice network, which provides the extensive information system we use to advise clients. 



We influence local and national policymakers – to make change happen in Liverpool and beyond.