Universal Credit: Help to Claim

Do you need help to make a new Universal Credit claim?


At Citizens Advice Liverpool we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.


Our trained advisers can help you to:

  • Set-up your Universal Credit account

  • Complete your claim to-dos

  • Verify your identity

  • Make sure you’re providing the right evidence to the Jobcentre

  • Understand what Universal Credit will mean for you.


If you’re not sure what help you need just get in touch and we can work out how we can support you.

If you are working for a local organisation and would like to find out more information regarding the Help to Claim project or you are a Liverpool resident with a non-advice query, please call the Help to Claim admin number on 0151 640 0375.

How can I contact the Help to Claim team?

Call: Freephone 0800 144 8 444

Email: helptoclaim@caliverpool.org.uk 

Webchat & Online self help advice: Click here to access 

Face to Face advice: Due to recent government guidance, face to face advice will be unavailable until further notice.

Please see the calendar below to show where you can find a Help to Claim adviser! This calendar is updated regularly to reflect any changes to our availability.

© 2020 by Citizens Advice Liverpool

All rights reserved.

Registered charity number: 1169879

Company limited by guarantee
Registered number: 10286899 England

Registered address: 242 Picton Road, Liverpool, L15 4LP

Authorised and Regulated by Financial Conduct Authority:

Citizens Advice Liverpool Limited: FRN-776447

Our Sponsors & Partners
  • Facebook Social Icon
  • Twitter Social Icon
  • YouTube Social  Icon
  • Instagram Social Icon
  • Snapchat Social Icon