Universal Credit: Help to Claim
Do you need help to make a new Universal Credit claim?
At Citizens Advice Liverpool we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.
Our trained advisers can help you to:
Set-up your Universal Credit account
Complete your claim to-dos
Verify your identity
Make sure you’re providing the right evidence to the Jobcentre
Understand what Universal Credit will mean for you.
If you’re not sure what help you need just get in touch and we can work out how we can support you.
Click here to open other useful documents:
If you are working for a local organisation and would like to find out more information regarding the Help to Claim project or you are a Liverpool resident with a non-advice query, please call the Help to Claim admin number on 0151 640 0375.
How can I contact the Help to Claim team?
Call: Freephone 0800 144 8 444
Webchat & Online self help advice: Click here to access
Face to Face advice: Due to recent government guidance, face to face advice will be unavailable until further notice.
Please see the calendar below to show where you can find a Help to Claim adviser! This calendar is updated regularly to reflect any changes to our availability.
Frequently asked questions
What is Universal Credit?
I am already in receipt of benefits, what changes will trigger a UC claim?
How do I apply for Universal Credit?
If you aren’t confident using the internet, contact us about help getting online. You might be able to apply by phone or in person instead of online. You’ll need to tell the DWP why you can’t apply online, for example if you have problems reading or writing.
I'm already receiving Universal Credit, can you help me?
The Help to Claim team can assist you up until you have received you're first correct Universal Credit payment.