At Citizens Advice Liverpool we provide specialised support for victims of LGBTQ+ Hate Crime across Merseyside.

Our Hate crime support worker provides individuals with tailored support after experiencing an LGBTQ+ hate crime, (a hate crime in relation to their sexual orientation or gender identity) and can make referrals to other CAL services to provide practical advice in areas such as housing, debt, benefits and employment. The specialised LGBTQ+ hate crime worker can also provide information to help individuals access social support, such as activities or groups in their area. ​ 

Citizens Advice Liverpool provide support for victims of LGBTQ+ Hate Crime/Incidents across Merseyside.


We can offer advice on practical issues; such as housing, debt, benefits and employment and provide social support; exploring your interests to find activities and groups in your area to build on your social support network. 


We can help you to make a report to the police if you wish, understand your rights, liaise with organisations on your behalf, and help you to access specialist support services such as counselling. 


Every victim responds differently to acts of hate, some people prefer to deal with issues by themselves and others will seek out support. 


We want to help you feel safe, empowered, better able to cope with everyday life and ultimately take steps towards improving your health and wellbeing. If we can help you do that then please get in touch.

or 0151 522 1400 ext 5006

Victim Care Merseyside is a package of support put in place by Merseyside's Police and Crime Commissioner Emily Spurrell, designed to make sure victims of crime get the right support to help them cope and recover. Take a look at this short video to find out more.


If you have been a victim of a hate crime because of your race, religion or disability please get in touch and we can refer you to our partners at Anthony Walker Foundation or DAISY UK for a specialist support.

How can I report a Hate Crime or Incident?


Stop Hate UK offer a confidential 24/7 Hate Crime reporting service around the UK. You can report whether you are a victim of Hate Crime, you have witnessed an incident that you believe to be a Hate Crime or you are a third party to an incident that could be a Hate Crime - you can even report anonymously if you wish. 


Call Stop Hate UK on 0800 138 1625 or report online here

Report anonymously through Crimestoppers

You can also report a hate crime through your neighbourhood police team by calling 101

 In an emergency always contact 999

All local Citizens Advice offices across Merseyside act as Third Party Reporting centres, to help you report any incidents of hate or abuse. 

For race and religion related hate crime, contact: 

Anthony Walker Foundation 

0151 237 3974

You can also report a hate crime to one of our partner agencies. 

For disability related hate crime, contact:

Daisy Inclusive UK 

Phone: 0151 261 0309

Further News and Information

Merseyside Victim Care Re-launch; Anthony Walker Foundation, Citizens Advice Liverpool, DAISY UK

What are hate incidents and hate crimes?


Hate incidents and hate crimes are acts of violence or hostility directed at people because of who they are or who someone thinks they are. For example, you may have been verbally abused by someone in the street because you’re disabled or someone thought you were gay.


The police and Crown Prosecution Service have agreed a common definition of hate incidents. They say something is a hate incident if the victim or anyone else thinks it was motivated by hostility or prejudice based on one of the following things:


·         disability

·         race

·         religion

·         transgender identity

·         sexual orientation.


This means that if you believe something is a hate incident it should be recorded as such by the person you are reporting it too. All police forces record hate incidents based on these five personal characteristics.


Anyone can be the victim of a hate incident. For example, you may have been targeted because someone thought you were gay even though you’re not, or because you have a disabled child.


When a hate incident becomes a criminal offence, it’s known as a hate crime.

What is an LGBTQ+ Hate Crime or Incident?


If someone has been violent or hostile towards you because of your sexual orientation or gender identity, this is known as a homophobic or transphobic hate incident. Hate incidents can happen anywhere. Sometimes you may know the person who attacked you, but often hate incidents are carried out by strangers.


There are no specific homophobic or transphobic hate crimes, any criminal offence can be a hate crime if the offender targeted you because of their prejudice or hostility against LGBTQ+ people.


Homophobic and transphobic hate incidents can take many forms including:


·         verbal and physical abuse

·         physical violence

·         unwanted sexual contact

·         teasing

·         bullying

·         threatening behaviour

·         online abuse

·         damage to property


It can be a one-off incident or part of an ongoing campaign of harassment or intimidation. Hate incidents are not only carried out by strangers. It could be carried out by a carer, a neighbour, a teacher or someone you consider a friend.

For further information please click here