We offer free, independent and impartial advice on all aspects of energy use. Whether you need information about understanding your bill, switching your provider, or making your home more energy efficient - we can advise you.
Our Energy Advice team is dedicated to helping to combat fuel poverty in Liverpool, providing one-to-one advice and support to people experiencing difficulties with their energy costs.
Energy bills have surged during lockdown as people continue to work from home, homeschool and self-isolate.
If you have a more serious problem, such as high or incorrect bills, and need advice on challenging your energy provider, then we can help. We can also help you access the Priority Services Register, a scheme that offers extra assistance and services to certain groups of people.