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How can I be a good ally this LGBTQ+ History Month and beyond?

Updated: Mar 1, 2022

Citizens Advice Liverpool share information on what to do if you are a witness to a hate crime.

Before LGBTQ+ History Month is out, Citizens Advice Liverpool’s LGBTQ+ Hate Crime Victim Support service, in partnership with CitySafe, is sharing a series of informational videos about hate crime against the LGBTQ+ community - the first can be found here.

The second, launching today, focuses on what to do if you are a witness to a hate crime and how you can intervene safely as a bystander.

If someone is being attacked because of their actual or perceived sexual orientation or gender identity, it is a hate crime.

If you witness a hate crime, whether you know the victim or not, you do have the power to help.

Firstly, if a hate incident is in progress, you are in immediate danger or you fear for the safety of others, always call 999.

You can be the difference – call it out!

You can intervene safely by remembering the 4 D’s:

  • Direct action – call out negative behaviour, tell the person to stop or ask the victim if they are okay – do this as part of a group if you can.

  • Distract – approach the victim with a reason to leave the situation. You could tell them they need to take a call or that you need to speak to them - any excuse to get both of you to safety.

  • Delegate – tell someone with the authority to deal with the situation or call for help.

  • Delay – wait for the situation to pass, then ask the victim if they are okay, or report it later when it’s safe to do so – it's never too late to act.

Remember, never put yourself in danger and only intervene if it’s safe to do so.

Anyone can report a hate crime and it can be done anonymously.

Your report could be the evidence needed to pursue a case.

To report a hate crime 24 hours a day, 7 days a week, contact Stop Hate UK at or call 0800 138 1625.

Citizens Advice Liverpool has a dedicated victim support service for those affected by LGBTQ+ hate crime. Our support worker can help you through what can be a very chaotic time, offering holistic support, like:

  • Support through reporting the incident

  • Liaising with organisations on your behalf

  • Accessing specialist services like counselling

  • Practical Citizens Advice support in areas like debt, employment, benefits and housing

  • Social support such as activities and groups in your area

We stand with our partners City Safe in saying that there is #NoPlaceForHate in Merseyside.

Video credits:

Design by Leo Welton /

Animated by Martin Shannon-Smith

Music & Sound by Max Weatherstone

Voice over by Benjamina Albanese

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