I have worked with Citizens Advice Liverpool since 2015, having started in advice work and then in engagement work before being given the opportunity to move into Project Management. I have managed a variety of funded projects focusing on providing advice and support to people on a wide range of advice areas, such as Financial Capability, Universal Credit, Hate Crime and EU Settlement.
I highly value volunteering and have myself volunteered in a number of roles outside of Citizens Advice Liverpool, including domestic abuse support, LGBTQ+ mental health support and child mentoring.
The three things I love most about working for Citizens Advice Liverpool are the variety of work I am involved in week to week, the opportunities for continuous professional development, and the support given across and within teams to help us really make a difference together.
Over the next year, I am looking forward to developing projects and services that listen, and respond, to the changing needs of people in Liverpool - making sure we are an inclusive, accessible service with a positive voice!