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Seasonal support: accessing advice over the festive period

Updated: Dec 21, 2023

Throughout 2023 we've seen the cost of living crisis create a demand for our service larger than ever before, and just because it's Christmas we know these issues don't go away. With this in mind, we've got lots of information in one place on how you can access services to get the help you need if you find yourself in an emergency situation in Liverpool. Additionally, our local and national offices will be taking a well-deserved break over the holidays, with some services closed or operating on reduced hours:


Our Festive Opening Hours

Locally, the following services will be unavailable after 4pm on Friday 22nd December until 9am on Tuesday 2nd of January:

  • Money Advice and Pension Wise

  • LGBTQ+ Hate Crime

  • Benefits Appeal (PALS)

  • Energy

Liverpool General Adviceline

22nd December: 9am - 4pm

23rd, 24th, 25th, 26th: CLOSED

27th, 28th, 29th: 10am - 4pm

30th, 31st, 1st of January: CLOSED

2nd: Open as usual, 9am - 5pm


National Services Opening Hours


Resources

Homelessness

  • The Whitechapel Centre: Call 0300 123 2041 if you need to refer a rough sleeper. For any other enquiries call 0151 207 7617. 

  • Liverpool Careline is open 24 hours a day, 365 days a year. Call 0800 731 6844 (freephone) for help finding emergency accommodation or preventative measures for those on the brink of homelessness. 

 

Food

  • Feeding Liverpool's webpage shares details of Community Christmas Meals and how people can access emergency food provisions across Liverpool for the rest of the year (e.g. food pantries/banks).

 

Warm Spaces

The Life Rooms in Walton and Southport will be open during the festive period, both of which are close to bus and train routes (see below).



Warm Welcome Spaces have a map on their website where you can type in a postcode to find your closest warm and friendly space. Try it here.


Merseyside Play Action Council (MCAP) host activities and food to families in Liverpool - find a list of their Christmas period offering here.

 

Fuel 

We will be able to support an application for an emergency fuel voucher from up to 12 noon on Friday 22nd December.

 

Liverpool City Council's Citizens Support Scheme will be available between the 27th and 29th December and may be able to help those in a crisis situation (no fuel). Freephone number is 0800 456 1523. Alternatively, please encourage clients to contact their fuel provider for emergency credit. 

 

Food

Feeding Liverpool's webpage shares details of Community Christmas Meals and how people can access emergency food provisions across Liverpool for the rest of the year (e.g. food pantries/banks).

 

Further Information

Liverpool Community and Voluntary Services (LCVS) have created a Winter Support Hub that is being updated constantly with the opening hours of organisations across Liverpool over the Christmas period.



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