WhatsApp Debt Advice

Do you use WhatsApp and need Debt Advice?

You can now get debt advice by sending us a WhatsApp message to the number below. 

Our WhatsApp number is:  07468 533 492

BEFORE sending your first message:

  • check that you have saved the above number correctly in your contacts and can see the Citizens Advice logo as the profile picture.

How we can help

Please send us a message containing a brief outline of the problem. One of our expert debt advisers will respond within the next 48 hours (excluding weekends).   If your issue is urgent or an emergency, please phone our Adviceline on 0300 848 1177 for immediate advice and support. 

WhatsApp and data protection

Please be aware that in addition to your information being stored by WhatsApp, we will also copy and store your personal data (including any images you send us) separately and securely using our own case management system.

Find out how we protect your data when you use this service.

Complaints about the WhatsApp Debt Advice Service
Citizens Advice Liverpool is authorised and regulated by the Financial Conduct Authority (FRN617788) to give debt advice. If you are not happy with the service or the advice you receive, you have the right to complain.  Full details of our complaints policy can be found at www.citizensadvice.org.uk/about-us/contact-us/complaints.
If we are not able to resolve your complaint, you can ask the Financial Ombudsman Service to investigate for you. Details of the Financial Ombudsman Service can be found at www.financial-ombudsman.org.uk