Universal Credit: Help to Claim

Universal Credit: Help to Claim

Do you need help to make a new Universal Credit claim?


At Citizens Advice Liverpool we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.


Our trained advisers can help you to:

  • Set-up your Universal Credit account

  • Complete your claim to-dos

  • Verify your identity

  • Make sure you’re providing the right evidence to the Jobcentre

  • Understand what Universal Credit will mean for you.


If you’re not sure what help you need just get in touch and we can work out how we can support you.

Click here to open other useful documents:

How can I contact the Help to Claim team?

Call: Freephone 0800 144 8 444

Email: helptoclaim@caliverpool.org.uk 

Webchat & Online self help advice: Click here to access 

Face to Face advice: There are a number of ways to seek face to face advice across Liverpool, both via drop in and pre-booked appointment. Click on the locations below for more information.


Scroll down on the calendar to see later dates within the current month. Click the right yellow arrow to change months. 

If you are working for a local organisation and would like to find out more information regarding the Help to Claim project or you are a Liverpool resident with a non-advice query, please call the Help to Claim admin number on 0151 640 0375.

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Registered number: 10286899 England

Registered address: 242 Picton Road, Liverpool, L15 4LP

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Citizens Advice Liverpool Limited: FRN-776447

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