Research & Campaigns

Previous Research
Writing about Loan Sharks
Writing about Loan Sharks

In April 2018, Citizens Advice Liverpool, funded by the national Illegal Money Lending Team, launched a writing competition, inviting Merseyside writers to submit original pieces of writing on the subject of Loan Sharks. The intention was to raise awareness about Loan Sharks in an innovative way.


This is an anthology of entries, together with brief details of the authors, a description of what constitutes Loan Sharking, some examples of how Loan Sharks have operated and the effect that they have had on real people and finally, how victims of Loan Sharks can find help.


You can purchase this Anthology for 99p through Amazon Kindle here:

Click on image above to access the anthology
You feel like a nobody report
'You feel like a nobody' - An investigation into the support and advice needs of LGBT+ Asylum Seekers in Merseyside

This report presents evidence about the support and advice needs of LGBT+ asylum seekers in Liverpool. The findings and recommendations it contains are based on the results of a series of seventeen interviews based on set questions with individuals who identify as LGBT+ and have claimed asylum in this country, not necessarily on the basis of their sexuality or gender identity. Similarly, set questions were asked of eighteen front line workers from LGBT+ and asylum organisations.

Despite the development of extremely valuable services provided by many groups and organisations in Liverpool, the results presented here suggest that individuals continue to face considerable barriers both to accessing the help they need to enable them to live with dignity and respect in this city and the legal advice required to assure a fair hearing of their asylum claims in court.

Click on image above to access full report
The Heating or Eating Quandary
The Heating or Eating Quandary

The aim of this report was to give us a better understanding of our clients and the challenges they faced during the winter months. The clear finding of both our survey and focus groups was that managing on tight budgets, missing meals and rationing energy is what our clients do in order to get by;

  • 55% of people who were sitting in our waiting rooms had not put on their heating due to worry about costs,

  • and 28% of them had experienced not having enough food for 2 meals a day on more than one occasion last winter.

Click on image above to access full report

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