Privacy policy and use of cookies

Privacy policy

At Citizens Advice Liverpool we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people's lives. We only ask for the information we need. We always let you decide what you're comfortable telling us, explain why we need it and treat it as confidential.

When we record and use your personal information we:

  • only access it when we have a good reason

  • only share what is necessary and relevant

  • don't sell it to anyone

We handle and store your personal information in line with the law.

When you use our website, we collect a type of data called cookies which tell us what you're clicking on. 

Who's responsible for keeping your personal information safe

The national Citizens Advice charity and local Citizens Advice are both responsible for keeping your personal information safe and making sure we comply with data protection law. This means we're a 'joint data controller' for your personal information.

Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity.

Cookies

We use cookies* to:

  • track aspects of user visits, including the length of a user's visit, their browser, geographic location and the use of the search facility on this website

  • remember users selected contrast and/or text resizing style preferences for this website

Cookie name, purpose and expiry details

*cookie - a bit of information kept on a user\'s computer.

For more information: 

http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

For more on how cookies work and can be managed: www.allaboutcookies.org

Site Compliance with the European Union Cookie Law

In recent years, various EU (European Union) Member States have passed laws which require website owners to inform their visitors of cookies placed by the website, and receive their consent to use certain types of cookies.

If you are operating within the EU or are otherwise subject to any EU states' laws, you may be also subject to such cookie-related requirements.

As the specific requirements regarding cookies may vary from state to state, in accordance with its local laws and data protection authority's views, it is important that you verify which requirements specifically apply to your website, and make sure that you fully comply with them.

There are two types of cookies (both used on Wix sites):

Session (Transient) cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

How you can manage or delete cookies

If you don\'t want to receive cookies, you can change settings in your web browser so that your browser tells you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how. Alternatively, these sites can provide more information on how to do this:

Your personal information

When you provide Citizens Advice Liverpool with personal information, for example, when using the feedback form, we take steps to ensure that your information is treated securely. Our Citizens Advice information charter provides full details of how we handle your personal information.

Citizens Advice Liverpool makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice Liverpool cannot ensure or guarantee the security of information when it is being transmitted.

Note: This privacy policy only covers this website citizensadviceliverpool.org.uk and it\'s subdomains; other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.

© 2019 by Citizens Advice Liverpool

All rights reserved.

Registered charity number: 1169879

Company limited by guarantee
Registered number: 10286899 England

Authorised and Regulated by Financial Conduct Authority:

Citizens Advice Liverpool Limited: FRN-776447

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