At Citizens Advice Liverpool we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people's lives. We only ask for the information we need. We always let you decide what you're comfortable telling us, explain why we need it and treat it as confidential.
When we record and use your personal information we:
only access it when we have a good reason
only share what is necessary and relevant
don't sell it to anyone
We handle and store your personal information in line with the law.
When you use our website, we collect a type of data called cookies which tell us what you're clicking on.
Who's responsible for keeping your personal information safe
The national Citizens Advice charity and local Citizens Advice are both responsible for keeping your personal information safe and making sure we comply with data protection law. This means we're a 'joint data controller' for your personal information.
Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity.
track aspects of user visits, including the length of a user's visit, their browser, geographic location and the use of the search facility on this website
remember users selected contrast and/or text resizing style preferences for this website
Cookie name, purpose and expiry details
*cookie - a bit of information kept on a user\'s computer.
† For more information:
For more on how cookies work and can be managed: www.allaboutcookies.org
Site Compliance with the European Union Cookie Law
In recent years, various EU (European Union) Member States have passed laws which require website owners to inform their visitors of cookies placed by the website, and receive their consent to use certain types of cookies.
If you are operating within the EU or are otherwise subject to any EU states' laws, you may be also subject to such cookie-related requirements.
As the specific requirements regarding cookies may vary from state to state, in accordance with its local laws and data protection authority's views, it is important that you verify which requirements specifically apply to your website, and make sure that you fully comply with them.
There are two types of cookies (both used on Wix sites):
Session (Transient) cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.
How you can manage or delete cookies
If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how. Alternatively, these sites can provide more information on how to do this:
Your personal information
When you provide Citizens Advice Liverpool with personal information, for example, when using the feedback form, we take steps to ensure that your information is treated securely. Our Citizens Advice information charter provides full details of how we handle your personal information.
Citizens Advice Liverpool makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice Liverpool cannot ensure or guarantee the security of information when it is being transmitted.