• Lucy Riseborough

We've helped 14,000 people over the last 6 months!

Citizens Advice Liverpool has helped 14,000 local people over the last 6 turbulent months and now we're looking to the future.

We are still here for you, whatever the problem. 

Since March, our staff and volunteering teams at Citizens Advice Liverpool have worked tirelessly to overhaul the way they work and are now making further changes for the future. 

We moved from providing a 5-day face-to-face service at drop-ins across multiple offices to a 7-day remote service - using telephone and email to give clients the advice they so desperately needed as Government guidance changed daily.

As a direct result of adapting quickly, we have helped over 14,000 people in the last 6 months. That's 2000 more people than the previous 6 months! This consistency of service has ensured that we are still accessible to people in all areas of Liverpool in a sustainable way. Our ‘business as usual’ approach has made sure that all projects and advice that were available before lockdown are still available, just delivered differently. Now, we as a charity are looking to the future:

Heather Jessop, CEO, said:

“We know how important our service is, so we want to ensure that we can continue to provide this high level of service to the Liverpool community. This means we will continue to operate a telephone only service until the New Year, protecting our staff and volunteers but also the people of Liverpool.

In a more long-term decision, it has been decided that 3 of our offices will not reopen on a permanent basis. This will mean our premises as they currently exist in Norris Green, Toxteth and our Help to Claim Universal Credit hub in St. Johns Shopping Centre will not reopen. 

We want to make it clear about what this means to those communities around the offices that are closing. Citizens Advice Liverpool are still here for you. We are determined that these decisions will not impact on any community’s ability to access important advice and support when they need it most and we will be working with local community partners to ensure everyone still has access to our vital service.

We understand the difficult time this is for us all and we hope you’ll continue to understand and support us to as we work through these next 6 months together.”

Our message is clear to the city of Liverpool, we are still here for you.

For general advice, call: 0344 848 7700

For debt advice, call: 0300 330 1196

For help to claim Universal Credit, call: 0800 144 8 444

Email for any advice:

Alternatively, you can head to for self-help advice and web-chat support services. We will keep people informed of any updates to our local services via our website and Twitter account: @CALiverpool

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