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Citizens Advice Liverpool increases capacity to provide advice and information

Citizens Advice Liverpool increases capacity to provide telephone advice and information during the Coronavirus outbreak

In response to the Covid-19 crisis, Citizens Advice Liverpool has changed the way it provides advice. Following Government guidance, the charity has suspended all face to face services until further notice in order to protect the health of its clients, staff and volunteers.

All resources have now been moved to telephone and webchat services and the charity will now be operating a 7 day a week general advice service.

Heather Brent, Chief Officer of Citizens Advice Liverpool, said:



“I cannot think of a more important time for our services to be available with businesses closing and people losing their income. It is essential that our services remain operational throughout this crisis.


“So far, all services have managed to deliver the advice and casework our clients need, just in a different way. PIP, Universal Credit and EUSS applications have continued to be completed over the phone and submitted online, creditors have been contacted and payment plans accepted meaning our clients continue to be advised in a safe and meaningful way.


“The coming weeks will see our telephone lines available 7 days a week and we will continue to work closely with Liverpool City Council and Foodbanks to make sure our most vulnerable residents have easy access to the services and advice they need. “


In these uncertain times, the support Citizens Advice Liverpool offers is more important than ever. Over the last year, Citizens Advice Liverpool has helped Liverpool residents resolve over 100,000 issues and will continue to do so through the uncertainty that follows for many families.

The charity has already seen a shift in common enquiries since the outbreak which has seen a rise in questions regarding sick pay, benefit changes, school closures and travel and event cancellations.

You can access this vital advice service through the following telephone numbers:

- Liverpool General Advice - 0344 848 7700

- For Debt advice - 0300 330 1196

- For Help to Claim Universal Credit - 0800 144 8 444

- For Pension Wise - 0800 138 3944

- For Help applying for the EU Settlement Scheme - 0151 522 1400 ext 5002

Alternatively, you can head to citizensadvice.org.uk for self-help advice and web-chat support services. We will keep people informed of any updates to our local services via our website citizensadviceliverpool.org.uk and Twitter account: @CALiverpool_


© 2020 by Citizens Advice Liverpool

All rights reserved.

Registered charity number: 1169879

Company limited by guarantee
Registered number: 10286899 England

Registered address: 242 Picton Road, Liverpool, L15 4LP

Authorised and Regulated by Financial Conduct Authority:

Citizens Advice Liverpool Limited: FRN-776447

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