• Lucy Riseborough

Citizens Advice Liverpool has helped over 3,600 people during lockdown in April.

Citizens Advice Liverpool has helped over 3,600 people during lockdown in April. It quickly mobilised its staff and volunteers to give one-to-one advice over the phone and via email across Liverpool, during the lockdown in April. Importantly by offering general advice 7 days a week.  The top four issues the charity has helped with are benefits and Universal Credit, financial capability, debt, and employment. Across the North West region there has also been a surge in demand for help from the Citizens Advice website with 104,000 people visiting it during the busiest week when lockdown began. Volunteer Rod Kay has adapted quickly to working from home,  "Though working from home has taken some getting used to, I have found myself having some interesting chats. A positive is that almost without fail the clients wish us well and to stay safe."  Volunteer David Spence added that,  "The most common advice queries I have dealt with are relating to benefits and the Government's furlough scheme". Heather Jessop, Chief Officer of Citizens Advice Liverpool, said: “I am so proud of our volunteers and staff who have quickly rallied round to ensure no-one needs to face the financial and social challenges of Covid-19 alone. “Over the past month our team has helped as many people as possible with problems such as applying for benefits for the first time, navigating the government’s job support schemes, and worries over how to manage the bills. "Over the last year, we have helped Liverpool residents resolve over 100,000 issues and will continue to do so through the uncertainty that follows for many families.  “Citizens Advice was founded the day after World War Two was declared to support people at a time of national need. We are still here 80 years later to provide free, impartial, independent and confidential advice to anyone who needs it.  “So if you’re in need don’t hesitate to pick up the phone or drop us a message, our advisers are ready and waiting to help.”

You can access our service through the following telephone numbers:

  • Liverpool General Advice - 0344 848 7700  Email:

  • For Debt advice - 0300 330 1196

  • For Help to Claim Universal Credit - 0800 144 8 444

Alternatively, you can head to for self-help advice and web-chat support services. You can keep up to date with our local service updates via our website and Twitter account: @CALiverpool_

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