Project Advice Liverpool and Sefton (PALS)

The PALS project funded by a local benefactor and is now in its Fifth year. It is delivered between Citizens Advice Liverpool and Citizens Advice Sefton to assist clients with the effects of Welfare Reform.

It has the following objectives:

  1. Assisting people in Liverpool and Sefton to have access to and understand the digital channels for claiming benefit entitlements and communicating with the statutory agencies.

  2. Representing people in Liverpool and Sefton with benefit appeals.

  3. Empowering volunteers from Citizens Advice Liverpool and Sefton to deal with complex benefit problems by providing second tier advice and consultancy.

  4. Training volunteers to ensure consistent quality of advice and information and increasing capacity for helping people manage problems they have with the benefits system and welfare reforms.

The service is one which we see as vital following the withdrawal of Legal Aid for social welfare law that began in 2012. This, combined with the implementation of the Welfare Reform Bill means clients need our help and assistance more than ever.

The project is expected to run until 2020.