Macmillan CS Logo.png

Welcome to the Citizens Advice

Macmillan Link Worker Pilot in North Liverpool

Covid-19 Resources

Think you may have coronavirus symptoms?

Please DO NOT go to a GP, Pharmacy or Hospital. Click here for advice on what to do

What is the Citizens Advice Macmillan Link Worker Pilot in North Liverpool about?

Our ambition is to ensure that everyone with cancer will have all their needs assessed soon after diagnosis and get the right support to address these. This starts with a supportive discussion with a skilled professional and can take place in a hospital setting, a local health practice, a community venue or a person’s home. 

This web page provides information for patients who have been newly diagnosed with cancer in the North of Liverpool about a new service offer that has been supported by your GP. The pilot will initially be available for 12 months from Monday 28th September 2020.

Our team has been specially trained and will listen to you and help address any worries or concerns you may have. Our advice and support includes matters such as:


  • Practical and physical

  • Financial and money worries

  • Emotional and spiritual

  • Accessing wellbeing activities and resources


Most importantly, our advice and support is free, confidential and here for relatives, carers and others close to you. 

Why is it important?

Every person’s experience after receiving a cancer diagnosis is different and it can be an upsetting time for people, including family and friends. Most people diagnosed with cancer have concerns, not just about the cancer itself, but also about how it affects their everyday life, and they may require extra support.


Who is eligible?

Adults who are registered with the following practices and have recently received a new diagnosis of cancer.

  • Westmoreland GP Centre

  • Aintree Park Group Practice

  • Long Lane Medical Centre

  • Poulter Road Medical Centre

  • Priory Medical Centre

  • Townsend Medical Centre

  • Islington House Surgery

  • Albion Surgery

  • Mere Lane Group Practice

  • Great Homer Street Medical Centre

  • Ellergreen Medical Centre

  • Langbank Medical Centre

  • Jubilee Medical Centre

  • Gillmoss Medical Centre

  • Moss Way Surgery

  • Fir Tree Drive Medical Centre

  • Walton Medical Centre

  • Westminster Medical Centre

  • Bousfield Health Centre n82077

  • Bousfield Health Centre n82078

  • The Grey Road Surgery

  • Kirkdale Medical Centre

  • Stanley Medical Centre

How does it work?

  • Your GP may ask for your consent to refer you to our service or you may receive an invitation from the GP Practice through the post, asking you to contact us directly on the telephone number below. 


  • Once we have received a referral or you have contacted the service directly, we will contact you to arrange an appointment to discuss your needs. This may be via telephone, video call or face to face. 


  • We will also send you a link to our eHNA (Electronic Holistic Needs Assessment) to complete prior to your appointment. The eHNA is a checklist to capture your concerns and needs and will take about 7 minutes to complete and we ask that you complete this prior to your appointment. 


  • At your appointment we will talk through the most important concerns you have highlighted on the eHNA and together agree some key actions to help address these. This information will form your care plan, which we will be able to share with you and your GP, if you would like us to. We will also be able to refer or signpost you to any services in Liverpool, that may be relevant.


  • We will then contact you in 8 weeks’ time to see how you are and if you need any further support.


To find out more about how we are supporting people living with cancer please click on the following short stories:

Links to Resources:

All patients referred to this service can access our general link worker offer which includes:

  • Activity: Gardening, allotments, woodwork, bowls, angling, bicycling for beginners, bicycling with a disability, yoga, tai chi, gentle walk group, brisk walkers group, walking and talking group, active ageing initiatives


  • Connectivity: luncheon clubs, knit and natter groups, confidence building circles, acting classes, pottery classes, local history learning sets, nutrition services, inter-generational walking groups, bereavement services, Wheel Meet Again – positive ageing group, Back to Life – African Elders


  • Creativity: – arts and crafts, music – recovery college Merseycare access to Liverpool’s philharmonic orchestra, additional activities will be co designed with service users and providers Current scheme support workers are skilled in liaising with primary care and work within the Making Every Contact Count framework. APP Plus will also offer a pathway to promote and improve personal resilience and capacity, service user community involvement and economic well-being through the following offers:

Confidence building

Life long and community learning through Liverpool Adult Learning Service Learning

Employment and Digital skills opportunities through Building Better Opportunities

Enterprise and social enterprise engagement and support through Enterprise Hub.  

Citizens Advice on prescription: Macmillan Link Workers


Jose Tierney


Mabel Dainty


Faye McDonnell

Our team places a full time worker within the Live Well Directory team to update all activities and provide soft intelligence on key workers and the capacity of services to take referrals from our team.

Please take the time to visit this site – it is full of Liverpool’s community treasures.

Sunflowers Centre


  • Sunflowers at Home - Free online support group for those who are not yet ready to leave the house - hosted by a counsellor.

  • Nutrition Services designed to help people improve their dietary habits and wellbeing include an informal Facebook Live chat every Monday and a 10 week weight management group starting in August with Dalbinder, resident nutritionist. Online via Zoom.

On Facebook:

  • Eat Well Live Chat

  • Mindful Yoga

  • Standing stretch class

  • Chair based yoga

  • Core workout

Via Zoom:

  • Mat based pilates

  • 4 week reboot camp (for those recovering from illness or surgery)

  • Yoga

  • Introduction to mindfulness


Cancer information and support services at the Royal Liverpool Hospital

  • Support Centre for those affected by cancer, their families and carers.

  • Look Good…Feel Better workshops with advice from qualified beauticians,

  • Headstrong workshops with advice on scalp care and scarf tying techniques for ladies affected by hair loss due to cancer treatment. 

  • Volunteering activities


Cancer Support Helpline

Macmillan’s Support Line offers confidential support to people living with cancer. Our support line team is available seven days a week 8am – 8pm (0808 808 0000).

We have six teams specialising in:


Macmillan Online Community is a safe website where people living with cancer can share their experiences and, find emotional and practical support from others in a similar situation.

People can also get expert advice from Macmillan professionals in an Ask an Expert area.


Cancer Information and Support Service at Broadgreen Hospital

  • Support Centres for those affected by cancer, their families and carers

  • Free, confidential information and support to everyone

  • Run by experienced Macmillan nurses and assistants.

  • Opportunity to discuss treatments and side-effects

Macmillan Support


Cancer and Coronavirus


Our website is a source of reliable information and is the gateway to the Coronavirus Hub, an up to date source of information for people living with cancer, as well as Macmillan supporters and volunteers

Cancer Wellbeing Centre

Live Well with Cancer (Royal Liverpool and Broadgreen hospitals)

  • Aromatherapy

  • Massage

  • Indian head massage

  • Mindfulness

  • Reflexology

  • Reiki

  • Relaxation/Visualisation

  • Volunteering opportunities

Wellbeing Enterprises

  • Community Navigator service provides one to one support for patients living with a diagnosis of cancer and connect patients to a range of community based support services.

  • Group based education and interest activity courses that enable people to learn a new skill, connect with others and have fun.

  • Creative Crafts,

  • Singing for Wellbeing

  • Tai Chi

  • Nordic Walking

  • Yoga

  • Sleep and relaxation

  • Mindfulness

  • Emotional Awareness

Larks – Marina Dalglish Appeal

Support centre for women living with, and being treated for breast cancer

  • Holistic therapies such as reiki and reflexology, to aid and ease the side effects of chemotherapy and radiotherapy.

  • Hair and nail treatments 

  • Peer support as an opportunity for sharing experiences with women in similar situations.

Woodlands Hospice

  • Wellbeing support centre offering support with physical symptoms, emotional concerns and planning for the future.

  • Physiotherapy, occupational therapy and complementary therapies (at home if needed).

  • Craft groups, support groups, aromatherapy, reiki and massage

Leukaemia Care

  • One to one buddy support

Liverpool Haematology Support group

  • Befriending,

  • Support

  • Cancer information.

A collaboration between Macmillan Cancer Support, Citizens Advice Liverpool and Liverpool CCG.