Job Opportunities

General Telephone Adviser


35 per week


Fixed Term to 31st March 2021 (extension subject to funding)


£21,000 per annum (pro rata -pay award pending)

Closing date and time

Friday 23rd October 2020 at 12 noon


Interview date:

Wednesday 28th October 2020


Citizens Advice Liverpool have an exciting opportunity for an individual to join our expanding telephone advice team.

The successful candidate will provide generalist advice in a wide range of enquiry areas such as benefits, housing and employment. You will provide telephone advice within the working hours of the service and work with the on-site supervisor to support a team of volunteers.

You will have excellent communication skills, be confident, motivated and willing to try new things. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.

To apply to join us, please read the job pack, return the application form and diversity monitoring form to


Please note that interviews will take place over Microsoft Teams


Please return completed application and diversity forms to


When saving the application form please add your name to the document file name.

COVID-19  During the pandemic and lockdown period Citizens Advice Liverpool has successfully moved all services to working from home. Please note that  recruitment, induction, and delivery will be based at home for the near future.  The successful candidate will need to have a reliable internet/broadband and place to work at home. An allowance of £26 per month (pro rata for part time staff) is payable while working from home.


© 2020 by Citizens Advice Liverpool

All rights reserved.

Registered charity number: 1169879

Company limited by guarantee
Registered number: 10286899 England

Registered address: 242 Picton Road, Liverpool, L15 4LP

Authorised and Regulated by Financial Conduct Authority:

Citizens Advice Liverpool Limited: FRN-776447

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