Citizens Advice Liverpool is looking for a full time ICT Support Assistant to join our ICT Team.
Purpose of role:
Working within the ICT Team at Citizens Advice Liverpool (CAL), the ICT Support Assistant will provide first-line ICT support through the ICT Service Desk. Resolving problems whilst maintaining the security and integrity of the ICT systems is a key part of the role. There is a need for practical involvement in the set up and coordination of CAL ICT devices, such as desktop PCs, laptops, tablets, mobile phones and VoIP handsets.
Additionally, supporting the development of the ICT Service within CAL, through the creation and maintenance of user guides, discussing and feedback on ICT processes and supporting with the implementation and adherence of the processes will all feature within the work of the ICT Support Assistant.
The role holder will become familiar with the organisation of data within CAL and support the production of routine and ad hoc reports from various systems, in addition to providing occasional general administrative support.
Please note that applications should be via email and interviews will take place via video conference call.
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Citizens Advice Liverpool is looking for a full time Trainee Money Advice Caseworker and Money Advice Caseworker to join our Money Advice Team.
Purpose of role:
To excel against targets in the direct provision of an effective supported Money Advice casework service that is compliant against quality standards including the MAS quality of advice Framework.
To ensure that clients receive their full entitlement to all benefits, receive appropriate financial capability support and experience a positive customer experience from Citizens Advice Liverpool.
To also contribute to initiatives to improve service delivery and provision for our clients.
To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.
We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills
Please note that interviews will take place over Microsoft Teams
Please return completed application and diversity forms to
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