July 05, 2020

Money Advice Supervisor (Two Posts)

2 x Posts

Salary £26 500

GMMAP is looking to appoint two Money Advice Supervisors to join existing teams at Citizens Advice Liverpool, Liverpool Community Advice and Raise Advice.The successful candidates will be able to co-ordinate and manage the day-to-day operation of a Money Advice Team in a setting in Liverpool, to deliver an accessible, client focused, money advice and casework, quality service via telephone, digital and face-to-face channels.

 

The successful candidate will also provide frontline money advice and casework to clients responsively and flexibly in order to meet service demand and Greater Merseyside Money Advice Partnership (GMMAP) Money and Pensions Service (MaPS) performance and quality standards.

 

To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to motivate a team to achieve targets and outcomes.

Closing Date: 24th July 2020, 12:00 midday.

 

Click on links below to download:

Job Advert​

Job Description and Person Specification

Application Form

Diversity Monitoring Form

Further information about our partner organisations may be found through these links:

http://gmmap.org.uk/

https://www.benefitsadviceteam.co.uk/

http://www.liverpoolcommunityadvice.org.uk/

July 06, 2020

Money Advice Caseworker

Full Time (35 hours), salary £25 000

Purpose of role:
To excel against targets in the direct provision of an effective supported Money Advice casework service that is compliant against quality standards including the MAS quality of advice framework. To ensure that clients receive their full entitlement to all benefits, receive appropriate financial capability support and experience a positive customer experience from Citizens Advice Liverpool.


To also contribute to initiatives to improve service delivery and provision for our clients.
To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.


We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.

Closing Date: 12:00, 31st July 2020

Interview Date: 6th August 2020

 

Click on links below to download:

Job Pack, including: Information About Our Services, Job Description and Person Specification

Application Form

Diversity Monitoring Form

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