Improving Financial Confidence: The Financial Capability Hub

The Financial Capability Hub is a five-year project funded by the Big Lottery Fund and works in partnership with Housing Associations, Registered Social Landlords, pre-tenancy housing support agencies, Citizens Advice Bureaux and other advice agencies across Liverpool to support tenants with managing their money.

Tenants are supported by Financial Capability Volunteers who are fully trained in Understanding Personal Finance and offer money management support and guidance to tenants, including budgeting, using comparison websites to find the best deals and meeting essential expenditure. Volunteers are based in local Citizens Advice Bureaux and advice agencies across the city, although home visits may be arranged.

Support can be delivered to any tenant in the Local Authority area of Liverpool and, in particular, those who have taken on a tenancy for the first time. The Volunteer identifies priority needs and helps the tenant devise a simple action plan which can be followed up at regular intervals to suit the tenant. Volunteers are also trained to support particularly vulnerable clients including those with mental health issues, disabilities, people leaving prison and women escaping from domestic violence. Where people need additional support our volunteers can signpost to specialist agencies.

Volunteer for the Financial Capability Hub!

The aim of the Financial Capability Hub project is to equip tenants in Liverpool, particularly social housing and first-time tenants, with knowledge, skills and confidence in personal money management to help them sustain their tenancies.

This project is part of a national Improving Financial Confidence programme funded by the Big Lottery.

To find out more about this project, please visit our IFC Project page.

All the documents you need can be downloaded using the links to the right.

The Big Lottery Fund has invested £31.7 million in a total of 37 different Improving Financial Confidence (IFC projects) across England. Each project is delivered by a partnership including voluntary sector organisations, the local authority and social housing providers. The Improving Financial Confidence programme will be delivering innovative solutions to increase tenants' financial confidence and help them avoid becoming greatly in debt and risking eviction.