This page is intended for Liverpool DWP staff only.

Last updated 30/04/2019

***Referrals for PBS/ADS ended 31st March 2019***

Click on the image to download a copy of the Help to Claim service model below which supports claimants up until they receive their first payment.

Universal Support_ help to claim - local

How can I refer a claimant to the Help to Claim team?

Citizens Advice and DWP nationally have set up a referral system which is now in place and you should have received information about this through your internal communications. 

Signposting information:

  •  Our client website page here lists a number of ways a claimant can get in touch with the Help to Claim team, including through face to face, phone and web chat. 

  • A member of our team will be providing support on a drop-in basis in JCP centres and by appointment at Citizens Advice Liverpool locations across the city. Our client website page here has information regarding our availabilityWe would particularly encourage anyone who needs support with a new claim and cannot be helped from JCP staff to be signposted to one of the centres listed so they can be supported to make their claim ASAP.

  •  If you have any questions, you can contact our admin number on 0151 640 0375.

  • If you have a claimant who has already received their first payment but needs support in managing their ongoing claim, please signpost them to their local Citizens Advice drop in. All opening times can be found here