Get Advice

Getting Advice - Local

Face to Face

If you need face to face advice please click here to find details of all our local office opening hours and contact details within the Liverpool Area.

Telephone Advice

General Advice:

0344 848 7700 (Mon-Fri 10am-4pm)

Mobile App

Our new mobile app acts as a single point of access for advice in Liverpool so that anyone can find the advice they need at any time. more info here

Useful Information 

City Centre Service 

Our new City Centre Information Point is open at St Johns Shopping Centre on Tuesdays 10am- 3pm

Debt Advice

Our advisers will:


  • Help you to explore your debt problem.

  • Look for ways to increase your income and reduce your outgoings.

  • Explain the debt options you have and how they will affect you.

  • Wherever possible, we will give you the information and resources you need to resolve your own debt problem.

  • If the complexity of the problem, or your personal situation, mean this is not possible, we may be able to provide a Face to Face casework service at an office closest to you.

  • Provide support in accessing Citizens Advice Debt Relief Order Unit for applications if you can access a telephone service and are seeking a Debt Relief Order.

  • Provide support in accessing Citizens Advice Debt Management Services, if you are seeking a Debt Management Plan, Token Payment Plan, Nil Offer Plan or an Individual Voluntary Arrangement.

  • We work closely with Liverpool City Council as part of an agreement called the Council Tax Protocol. This allows us to help you by requesting a hold on bailiff action and assisting in negotiating affordable payment arrangements for this priority debt.

  • We regularly work with other projects within Citizens Advice Liverpool e.g. Advice on Prescription Project, Better Off Finances Project and PALS Welfare Rights Project in order to secure the best advice across all areas for you.

Telephone Debt Advice​ Only

0300 330 1196 (Mon-Thr 8am-8pm & Fri 8am-4pm)

Calls cost the same as to an 01 or 02 number - more info here

WhatsApp - Debt Advice Only

07468 533 492

You can now get debt advice by sending us a WhatsApp message to the number above. more info here

At present we only offer Debt Advice via WhatsApp, other services may be included in the future.

Useful Information - Our 5 most used factsheets from National Debtline

Additional Debt Drop-ins

  • Tuesdays @ Norris Green Office 10am-2.30pm

  • Wednesdays @ Wavertree Office 9.30am-3.30pm

  • Fridays @ Walton Office 10am-2.30pm

Click here for details of these offices

Getting Advice - National

Links will open a new window to the national Citizens Advice Website

Self Help Online

From the national website we provide practical, reliable advice online. The information covers the law in England, Northern Ireland, Scotland and Wales.

Web Chat

If you can’t find what you are looking for on the national website, you can chat online with one of our national advisers. more info here