Energy Best Deal Extra

Citizens Advice has been working on the Energy Best Deal public awareness campaign with support from the energy regulator Ofgem and major energy companies since 2008. Based on evaluations of other financial capability programmes, which show that frontline workers use information to help an average of 15 clients in the year following training, Citizens Advice expects that by spring 2016, Energy Best Deal will have improved the confidence of over 400,000 domestic energy customers across England, Wales and Scotland to shop around, reduce their bills and get help if they are falling behind.

How Energy Best Deal is delivered

Information sessions are aimed at groups of consumers, who are in fuel poverty or are at risk of fuel poverty, and also at the frontline workers and volunteers who support these vulnerable consumers. Sessions are based around a one hour presentation, with an information booklet to be handed out to participants.

The programme aims to:

  • Make people aware of the savings that can be made by switching fuel providers or negotiating with existing providers.

  • Provide information about help available from energy suppliers and government for people struggling to pay their gas and electricity bills.

  • Inform consumers about how they might save money by using less energy, and sources of advice and help around energy efficiency.