Information Assistant Volunteer

Not all clients need advice – some just need help to find the right information. Our Information assistants provide exactly that, and also support clients to use the different facilities available.  These include kiosks, online PCs, benefits calculators and direct-dial phones.

Our information assistants carry out the following:


  • actively promote the use of kiosks/ PCs

  • support our clients to use kiosks/ PCs

  • help find the correct leaflet, self-help resource or service provider

  • decide if a client may need to see an adviser

  • keep a record of the number of client's visiting and the types of advice they need.


Specific qualifications and experience aren't required to take on the role. You need to:


  • be polite when talking to people

  • have basic computing and good literacy skills

  • be friendly and approachable.

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