NHS Referrals

Citizens Advice on Prescription is a dedicated service that supports Liverpool inpatients and outpatients with their non medical-needs.

Wellbeing services

Link Worker Support for people who are lonely or isolated and would benefit from being connected to health enhancing services and activities in their communities. 

Priority need

We provide a same-day response if your patient has no money, no food, no fuel or is facing a threat of eviction or bailiff action. 

Your patient will be assessed for support in relation to:


Practical Advice 

​Social Welfare support with:

  • Benefits

  • Debt

  • Housing 

  • Employment

  • Food

  • Fuel


You can be confident that when you have made the referral, we will assess your patient within two working days and offer support appropriate to their individual needs.  


If you would like to hear more about the service, please email: app.citizensadvice@nhs.net

Referrals can be made via the below Microsoft Form or other links.

If you would like to use our new referral links, which enable you to add attachments, receive a client reference number and email confirmation of the referral, please use the links below.


Access to the forms is already available for all our NHS partners however if you encounter any problems or have feedback, please email david.ashton@caliverpool.org.uk

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Practical Advice

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Wellbeing Link Workers

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