Get Advice

Details of our office locations are shown below

Please note, from Monday 17th March our drop-in service and face to face appointments will be unavailable until further notice.


We will, however, still be open for telephone advice. 


AdviceLine Numbers


0344 848 7700 - General advice

0300 330 1196 - Debt advice

0800 144 8444 - UC Help to Claim

or email


We can also use translation services on your call.

Just ask your adviser for Language Line. 


For the latest information about Citizens Advice Liverpool, check our Twitter account: @CALiverpool_

Citizens Advice Liverpool - Leaflet Marc


Community House

Garston Village

2 Speke Road, LIVERPOOL

L19 2PA

A General Advice

Norris Green

138 Scargreen Avenue, 

Norris Green, LIVERPOOL, 

L11 3BE


A General Advice

D - Debt Advice Only


Toxteth Town Hall

15 High Park Street, Toxteth


A General Advice



37/39 Walton Road

Kirkdale, LIVERPOOL, L4 4AD

AGeneral Advice

H Housing Advice Only


242 Picton Road,

Wavertree, LIVERPOOL, 

L15 4LP

A General Advice

D - Debt Advice Only

St Johns

St Johns Market, Mezzanine Floor, L1 1LR



Information point is closed until further notice.

The Help to Claim Hub is closed until further notice.

Please click here for more information

Frequently asked questions

What do I need to bring with me when I visit Citizens Advice?

When you visit your local Citizens Advice, it's important that the adviser you speak to has as much information about your case as possible. If you don't bring the necessary paperwork with you - you might have to come back another time. This means it could take you longer to get the help you need. This page gives you an idea of the kind of information it's useful to bring with you. If you haven't got everything that's shown, don't worry - bring as much as you can find. It can be important to get help as soon as possible because you might only have a short amount of time to take action.
Depending on your advice issues different paperwork may be more relevant - please visit for a full breakdown

© 2020 by Citizens Advice Liverpool

All rights reserved.

Registered charity number: 1169879

Company limited by guarantee
Registered number: 10286899 England

Registered address: 242 Picton Road, Liverpool, L15 4LP

Authorised and Regulated by Financial Conduct Authority:

Citizens Advice Liverpool Limited: FRN-776447

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