Julie*, 36, started working with the Better off Finance project to help her get back into work.  Julie suffered from mental health issues which led to her having low confidence and self-esteem, which acted as one of her main barriers to work.


Our caseworker supported Julie in gaining a volunteer role at Citizens Advice Liverpool, which helped her gain confidence, meet new people, feel part of the community, learn new skills and challenge herself. Once Julie has settled into her role, she was given one to one support sessions which helped her recognise her numerous skill sets (technical, transferable and personal skills), which was the groundwork for tailoring different CV’s for working in specific industries.


Julie was also supported to attend some Workers Education Association Training to complete confidence-building training, which resulted in increased confidence, skills and knowledge and employment opportunities.


Julie went on to gain full-time employment, as an admin assistant.


* At Citizens Advice Liverpool, we provide confidential advice. So while their stories are true, client names and images have been changed.

What is Better Off Finance?

Better Off Finance is an innovative partnership funded by Building Better Opportunities via European Social Fund and the Big Lottery to undertake targeted community engagement and recruitment activities to reach out and connect with more than 800 residents from the local authority areas of Halton, Knowsley, St Helens, Liverpool, Sefton and Wirral within the Liverpool City Region (LCR).
It will provide support to people who are facing challenges moving towards or accessing employment opportunities, and those who due to a lack of financial capabilities face resulting barriers that can make it more difficult when trying to find and keep a job.

Better Off Finance will support individuals to:


  • Improve their financial capability i.e. the ability to manage their money better, and financial resilience i.e. the ability to cope with changes in circumstances
  • Prepare and progress into sustainable employment
  • Progress into training and education opportunities which will enable them to be more work ready and to become more digitally skilled and included
For more information click here


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