Advice on Prescription (APP)

Launched in 2015 by NHS Liverpool CCG in partnership with Citizens Advice Liverpool, the service enables all Liverpool GPs to refer patients for assistance from Citizens Advice advisers on a range of non-medical issues including housing, homelessness, job loss, complex debts, fuel poverty and welfare benefits.


The service offers a practical treatment option for GPs and currently provides 50 advice clinics in Liverpool health settings every week, receiving 730 referrals per month.


Last year (2017/18), the APP team helped patients manage £2.7 million of debt, and maximised patient income to the value of £6.7 million. In addition, this programme is enjoying notable successes in terms of service delivery and partnership working.

The service is managed by Citizens Advice Liverpool, for further information contact:

Further news and information

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Registered charity number: 1169879

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Registered number: 10286899 England

Registered address: 242 Picton Road, Liverpool, L15 4LP

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Citizens Advice Liverpool Limited: FRN-776447

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