Introduction to Citizens Advice Liverpool

Chief Executive officer

Heather Jessop

Trustees & Staff

The first Citizens Advice opened in Liverpool on 4th September 1939, established in the aftermath of the first world war and provided, amongst other initiatives, a casework service for families in need. 


Since then, we have continued to grow as a frontline service, finding innovative solutions to the advice needs of our community through free, confidential and independent advice and information services. 


The aims of the Citizens Advice service are:

  • To provide the advice people need for the problems they face

  • To improve the policies and practices that affect people’s lives


We are a charity, dependent on a workforce of paid staff and trained volunteers. We operate over six permanent sites and over 30 outreach locations in the city, which we are continually reviewing to ensure we are reaching the people most in need of our services. Click here for our site information.


Last year we helped over 20,000 people in Liverpool with over 60,000 problems. We found that half of all enquiries concern welfare benefits and a further third concern debt issues, followed by housing, employment and consumer.


Our funding comes from Liverpool City Council and other major contributors and we are a member of "National Citizens Advice", which provides the extensive information system we use to advise clients and sets standards for advice, training, equal opportunities and accessibility in the bureau.