Service Update - Latest update Tuesday 28 April 2020
Following guidance in relation to the spread of Coronavirus, all our face to face services have been suspended until further notice. 
Accessing our service
Our advice service remains available through our digital and telephone channels. Full details of each service, including contact methods, are available by clicking here
Helpful links to support you during this time are available throughout the site and highlighted towards the end of this page. Please check out the latest news section for regular updates about our service. 
Also, you can request a callback using the form below.
For the latest government guidance relating to Coronavirus, please click here.

Covid-19 Resources

Think you may have coronavirus symptoms?

Please DO NOT go to a GP, Pharmacy or Hospital. Click here for advice on what to do

Welcome to Citizens Advice Liverpool

We can all face problems that seem complicated or intimidating. At Citizens Advice we believe no one should have to face these problems without good quality, independent advice. That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people. We can give you advice on a wide range of subjects such as:

  • benefits

  • work

  • debt & money

  • consumer

  • family

  • housing

  • law & courts

  • immigration

...and more.

Request a Call Back
Normally we aim to respond within 24 hours after receiving your request for a call back, but if the demand for the service is high it could take a little longer to respond to your request.
Alternatively you can call one of the Adviceline Numbers.

AdviceLine Numbers


0344 848 7700 - General advice

0300 330 1196 - Debt advice

0800 144 8444 - UC Help to Claim


Helpful links to support you during the COVID-19 pandemic.

Top Citizens Advice Self help trending pages

  1. Coronavirus - what it means for you

  2. If you can’t pay your bills because of coronavirus

  3. Check if you're entitled to sick pay

  4. How the minimum income floor works if you're self-employed

  5. Check if you can get Universal Credit


Other helpful links

© 2020 by Citizens Advice Liverpool

All rights reserved.

Registered charity number: 1169879

Company limited by guarantee
Registered number: 10286899 England

Registered address: 242 Picton Road, Liverpool, L15 4LP

Authorised and Regulated by Financial Conduct Authority:

Citizens Advice Liverpool Limited: FRN-776447

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