Universal Credit - Help to Claim project

Free, confidential, impartial advice & guidance available from your first click to your first payment!

Covid-19 Resources

Think you may have coronavirus symptoms?

Please DO NOT go to a GP, Pharmacy or Hospital. Click here for advice on what to do

Welcome to Citizens Advice Liverpool

We can all face problems that seem complicated or intimidating. At Citizens Advice we believe no one should have to face these problems without good quality, independent advice. That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people. We can give you advice on a wide range of subjects such as:

  • benefits

  • work

  • debt & money

  • consumer

  • family

  • housing

  • law & courts

  • immigration

...and more.

Self Service Referral

Our new online referral form allows people to request a call back or email from one of our advisers.

Click to


Alternatively you can call one of our Adviceline numbers

AdviceLine Numbers


0808 278 7840 - General advice

0300 330 1196 - Debt advice

0800 144 8444 - UC Help to Claim

Helpful links to support you during the COVID-19 pandemic.

Top Citizens Advice self help trending pages includes,

  1. Coronavirus – what it means for you

  2. Being furloughed if you can't work

  3. If you're self-employed

  4. If you're worried about working

  5. If you have problems getting your furlough pay

  6. If you want a refund

  7. Check what benefits you can get

  8. If you can't pay your bills

  9. If you have problems with renting


Other helpful links